Effective November 10, 2026
Sync Laboratories, Inc. (“SyncLabs”) provides software to senior-living operators. Our customers (the operators) control the resident information in our product; SyncLabs processes it only on their instructions, under a written agreement that includes a HIPAA Business Associate Agreement where required.
What we process
Resident census, demographics, care and clinical information that a customer’s electronic health record system (such as PointClickCare) provides to our product, and account information for the customer’s staff who use it.
Why we process it
To display resident status boards and care-coordination dashboards for the customer’s own communities, and to operate, secure and support the service.
Who can see it
Only authorized staff of the customer’s own community. Data is isolated per customer. SyncLabs staff do not browse resident data; access is limited to operating the service and is logged.
How it is protected
Encryption in transit and at rest, server-side credentials held in a managed secret store, least-privilege access, and no resident data in logs.
Retention
Resident data is kept only as long as the customer’s agreement requires and is deleted or returned at the end of the agreement.
Sharing
We do not sell data and do not share it with third parties except service providers who host and operate the service under contract, or when the law requires.
Your rights
Residents and their representatives should contact the operator community, which controls the data; we assist the operator with such requests.
Contact
https://www.synclabs.co/contact
+1 339-999-3824