Case Study
Eskaton Senior Living achieves immediate reductions in overtime while improving proactive care and quality of life for residents with Sync Labs
"Staff are able to orient more quickly, prioritize care tasks more efficiently, and transition between shifts with greater clarity, and reducing unnecessary overtime."
- Alfredo Cruz, Executive Director Eskaton Gold River
Keeping Care Teams In Sync
Within just two weeks of implementation, staff reported measurable improvements in communication, efficiency, and confidence at the start of each shift. These early gains highlight the system’s immediate impact on day-to-day operations.
Labor is the largest operating expense for senior living communities, with a substantial portion driven by overtime and agency staffing. Industry analyses estimate that labor can account for up to 60–70% of total operating costs, with overtime and agency usage representing an average one-third share of that spend. As a result, tools that help reduce inefficiencies and reliance on supplemental staffing are essential for financial sustainability.
The system delivered clear operational efficiency gains. Average shift handoff time decreased from 45.6 minutes to 12.9 minutes—a 72% reduction—saving approximately 33 minutes per shift, per staff member. In parallel, staff overtime rates declined by 22%, generating meaningful cost savings for Eskaton.
Staff also reported significant improvements in information access and communication quality. Perceived information availability increased by 27%, while communication quality improved by 47% compared to prior methods such as binders, EHR documentation, and verbal huddles. Notably, there was a 73% reduction in the feeling of “walking in blind” at the start of a shift.
Onboarding workload—particularly challenging in environments with frequent agency staff—also improved substantially. Staff reported a 62% reduction in the effort required to bring new or rotating caregivers up to speed.
These benefits were especially pronounced when staff transitioned between care settings, such as assisted living and memory care. As one Resident Medication Aide (RMA) noted, “Handoffs are faster, critical information is immediately accessible, and the care recommendations have been extremely helpful.”
This operational efficiency has translated directly into growth: within three months, Eskaton increased its resident census by approximately 7–9%, reflecting an expanded capacity to serve more residents while maintaining high-quality care.
"Care interventions allow us to focus on proactive care. Seeing trends on eating, emotions, but also how this connects with other elements of the resident as a person. It gives us a whole picture view, and most importantly, what best ways we can support."
- Carmen Humphreys, Memory Care Director Eskaton Gold River
Proactive and Personalized Care
Beyond efficiency gains, Sync Labs enabled earlier and more consistent care interventions in an environment where resident needs are becoming increasingly complex. Across senior living, resident acuity has increased by more than 20% over the past decade, meaning residents are entering communities with higher clinical needs and greater care complexity. As a result, the ability to identify subtle changes early and intervene proactively is more critical than ever.
95% of InSync's recommended care interventions were implemented at Eskaton. These care interventions are supported by Sync Labs' proprietary LLM and cover core areas like: risk and safety, clinical monitoring, care plan optimization, and nutrition, comfort, and emotional support.
Within three months of deploying, Eskaton saw unprecedented improvements — 25% decrease in incidents (falls and hospitalizations) and a 34% increase in proactive care notes, essential for compliance and quality of care, from the system.
By synthesizing observations across shifts, the platform highlights emerging behavioral and clinical trends such as changes in agitation, sleep, or supervision needs. This allows staff to recognize changes sooner and adjust care plans before issues escalate.
Personalization is reinforced through easy access to resident preferences, routines, and background information. This has been especially valuable for new staff, who can learn about residents more quickly and deliver more consistent care from day one. As one caregiver shared, “Learning about new residents is much better now. Seeing what they like, any recent changes, keeps us giving consistent, well-informed care."
Advancing Partnership and Medicare Reimbursement in early 2026
Eskaton has since become a long-term partner of Sync Labs, expanding deployment of the platform to support additional residents and care staff across its communities. This continued investment reflects both the strength of the early results and a shared commitment to improving care delivery through better communication and operational efficiency. Sync Labs is proud to continue supporting Eskaton as the partnership grows, and to collaborate on new initiatives—including the launch of Medicare reimbursement workflows beginning in April 2026—further aligning clinical impact with financial sustainability.