Assisted Living and Memory care teams rely on fast, accurate information to deliver safe and consistent care. Before Sync Labs, staff at Eskaton Gold River depended on standard systems amongst senior living communities — binders, EHR documentation, emails, and verbal huddles ("shift to shift") to understand resident needs. Information was fragmented across systems, and important context often surfaced late. Experienced caregivers were often pulled away from residents to help orient others, contributing to overtime and burnout.

Sync Labs deployed In-Sync, a real time digital status board designed specifically for senior care workflows. Instead of flipping through binders or relying on long verbal handoffs, staff begin each shift with a shared view of resident updates, risks, preferences, and priorities.

The system integrates with EHRs like Matrix Care to bring together shift notes, resident summaries, and emerging trends into one place, making critical information immediately accessible. By surfacing patterns across shifts and pairing them with recommended interventions, Sync Labs helps teams move from reactive care to earlier, more informed responses.